Capitec Account Closure Hassle

Good Day:

How are you Capitec?

I have been to a Capitec branch two times in a week and both times I have been informed that my account could not be closed as the transactions has not cleared.

I have made an attempt to get my account closed twice I have waited in the line for about +- 1 hours and the job has not be done

I will highly appreciate if the account could be closed via online or telephonically as I have been making an attempt I was advised by a Capitec assistant that I should just put R6.5x6months and let the account go dormant after 6 months and i will not be charged.

I don't want to do that as I feel the account should just be closed please take this message/letter as a closure letter and ensure the appropriate measures are taken.

Kind Regards R.ESSA