Capitec Account Closed but Funds Still Inaccessible - Review Period Exceeded

I am extremely frustrated with Capitec Bank's handling of my account. My account was flagged for suspected *****, and I was informed via WhatsApp that the funds would be placed on hold pending a review, which could take up to 7 days. I fully cooperated and waited patiently. I then received a notification confirming that my account had been cleared and that I could access my funds. However, despite this confirmation, my account remains inaccessible, and I still cannot access my money. I have contacted Capitec multiple times and was told that the account is active, yet in reality, it is not. It has now been well beyond the 7-day review period, and my funds are still being held without any clear explanation or resolution. This situation has caused me financial distress, as I rely on these funds for my personal and business obligations. This situation has caused me financial distress, as I rely on these funds for my personal and business obligations. I am requesting: 1. Immediate access to my funds or 2. A clear written explanation for why my account remains inaccessible despite being "cleared" 3. Urgent escalation and resolution of this matter Case numbers provided to me: • ***6 • ***2 I expect Capitec to resolve this matter urgently and communicate transparently.