CY
Craig Y

1 reviews | Active since Nov 2020

26 Mar 2021, 07:31

Capitec account blocked for a month already

So it's been over a month now that a client of mine was spiteful and reported my bank account as *****. And capitec blocked my account. The client got he's items that he paid for but still refuses to call capitec to open my account. But when I call capitec they tell me sorry but the client needs to phone 1st, so that mens my account will forever stay closed then. How do you guys expect someone to survive when you close there acount for a month?? Couldnt you guys just go on my bank statements and see that there is always money coming in and going out so obviously I have a business and I'm not a *****. Because surely a ********* won't have a bank account at capitec for more than 8 years with money going in and out everyday and still have a loan by you. it's just redicules I mean I understand that your trying to stop ********* but I'm defiantly not a ******** but I'm getting treated as one.. So for me to try survive and save my business iv had to open an account at FNB and to be honest I think I'll just stay here because for a bank to close all your funds and basically say we'll ***** you I don't care how you pay for your next meal or survive, is sickening.. For a hole month I haven't had a cent iv had to live of cash in hand but yet I have a acount at capitec that I can't use. So I don't want a sales person or anyone to call me as I'm not interested in what you have to say, and I'm not interested in another apologize that doesn't help.. my account can stay blocked I'll finish my loan at you guys then Im done. I can't live like this or run my business like this.

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Replies (2)
CY
Craig Y's update26 Mar 2021, 07:41
Reviewer Update
I forgot and I paid a client that was online so the transaction canceled on the client's side and the money was held back by capitec. If I look at my statements I can see that money there but can't use it I call capitec no I need to get a letter from that client stating he never received the funds... Huh but um the money is still in my account you are the bank you should see that it the client has not received the money as the MOney is still in my account so that is more of my own hard worked for money they have keeped back from me. I'm like a little kid here iv got money but capitec is restricting me from using any of it. Just like parents would do to there child.
Capitec Bank
Capitec Bank's reply26 Mar 2021, 08:18
Official
Good day Craig

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards