Capitec Account Active But Cannot Access Funds

I am extremely frustrated with the service I am receiving from Capitec Bank. My account is active and receiving money, however I am unable to access or use my funds in any way. I cannot withdraw, transfer, or make any transactions.

I have contacted the bank and was told the issue would be escalated, but I have not received any clear explanation or resolution. This is very concerning as I trusted Capitec with my money, yet I currently have no access to it.

This situation is causing serious inconvenience and stress, as I rely on these funds for daily expenses. I urgently request that this matter be resolved and that I am given full access to my account immediately, or at the very least a clear explanation and timeline.

Please treat this as urgent.