Capitec Access facility's poor system

I'm so frustrated with Capitec's service. I have access facility with capitec! Last month I Payed R14000 on the 5th of October 2022 - chose repayment option but guess what? Capitec were still sending me SMSs stating that I need to pay R6061 month end, mind you already I payed more than the expected amount. Yesterday, when I checked on my capitec app, I was shocked to see that my account was in arrears. I got frustrated and called capitec and asked how come I'm on arrears because I payed in advance. the rep**** "sorry about that, we can confirm that we received the funds!". Immediately, they fixed the problem! I remember very well when I told the consultant that " I hope you will send a correct update even to the credit bureaus because I don't wanna see my name being red flagged and considered as a person who missed his payments, so please fix it and update accordingly!". When I Logged to Experian few min ago, boom, I'm now on arrears - they say I missed a payment on capitec account!! What level of incompetency is that? Capitec's service is so poor and very frustrating! Please fix and update my account ASAP!! I don't owe you anything!!! I make sure that my accounts are up to date and pay on time and even pay before time!!! I need proof showing that I'm not on arrears and you guys must contact or update the credit bureaus!!