Capitec access facility *****!

Money was taken out of my Access Facility about 2 x weeks ago and I have been given the run around by Capitec. This particular does not even refelect on my email statement when i want to check why its being deducted as i was not told about certain amounts being deducted from that facility plan . The fact that the money was also taken directly out of the Access Facility account is another problem. I wasted my time calling the call center as i get no assistance whatsoever regards to this issue and no one can see why this amount is being deducted