Capitec Access Facility

I am so very much disappointted in this bank.I am trying since Monday to transfer funds from my access facility to my savings account only to be left in the dark.Called the customer line and one lady promised me the transaction went through, but that never happened.Tried and tried again , but still nothing,This is very discouraging since they told me to download the new app which I did, because apparently it only works on the new app.This is straight bull****.I am not one to ***** and moan, but this is getting really ridiculous.Please someone clear this up.