Capitec & Absa Lost my cheque in "Transit'"

Capitec Bank Kilarny Mall has lost my cheque and no one seems to know what has happened, There is no clarity in terms of what happened, They just say its lost in transit and that i must go get another cheque.This is unacceptable that a whole bank with a banking license and supposed processes cannot locate who lost my cheque.-Instead i am being told that Absa is the one who lost my cheque when I am a Capitec client.