RL
Ryno L

1 reviews | Active since Feb 2018

28 Nov 2020, 03:17

CAPITEC ABOVE THE LAW

I recieved a payment into my capitec bank account on 12 November 2020. I was waiting for a payment to be made, so this was normal for me. The following then happened WITHOUT capitec informing me and after i CLEARLY told capitec they have no authorization to access my account aswell as linked sub accounts..... So i recieved this payment early in the day and then transfered it to one of my linked accounts, later that evening while im busy on their banking app my accounts started to disappear and it just showed blank. Then tried internet banking and while busy the same happend. The next day money was taken from my main account, money was taken from my sub accounts, a eft payment was reversed and my account was in the negative all of a suden. I emailed them numerous times, telling them they cannot take funds out of my main account(aswell as linked accounts) without my consent and authorization. Telling them that this is ******* according to law..... Only after all of this has been done, they tell me that the payment i recieved was a error. It is well known that if a payment is made into your account by error, the bank MUST first get authorization from the client to reverse this payment and cannot act the way capitec did. Even all of my mails where i queried all this, the responses i got was shocking...... To date, capitec bank still does not have my consent for withdrawing funds out of my various accounts. They have not even tried to ask for my consent whatsoever. Sorry, but i want all this funds to payed back into my accounts, because of the suffering and pain capitec has caused with their actions.

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Replies (3)
Capitec Bank
Capitec Bank's reply28 Nov 2020, 08:16
Official
Good day Ryno 

We acknowledge receipt of your query and have assigned your matter to a designated official.

You will receive further contact within the next business day.

Kind regards

Capitec Bank

 
RL
Ryno L's update15 Dec 2020, 12:12
Reviewer Update
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RL
Ryno L's update23 Dec 2020, 14:39
Reviewer Update
This matter was handled incredibly poorly. How can capitec make a suggestion to credit my account with funds, while they knew the account was in a negative. Thereby just offsetting that amount so nothing was sorted out and this was done very scaly by capitec. I will not be using capitec anymore.