Capitec

The Capitec Forex Department is the worst. I had to wait on hold for 27 MINUTES before someone answered the phone, only to be told the standing instruction form I filled out at Table Bay branch was not received. The consultant at the Table Bay branch advised it would be processed the same day. I did my due diligence but the bank did not do theirs, unfortunately.

I received an international payment on the 14th of July 2023 and still have not received the funds. I have been with Capitec Bank since 2016 but will definitely be closing my account.

Your service is really pathetic. I cannot understand why you would think it's okay to let your customers wait almost 30 minutes for a call to be answered.