Capitec *****

Stay away from Capitec Bank!

I have had issue after issue after issue with them and customer "service" simply does not exist.

Most recent incident was regarding what would SHOULD be simple credit card replacement.

I went in to my local branch to replace an expired CC. The 1st card they printed had all 3 CVV numbers printed on top of one another. I was expected to accept it but after pushing back, they begrudgingly cancelled it and printed another. Second card had the 1st 2 CVV numbers printed on top of one another with only the 3rd clearly visible. Not having time to to sit at the branch the entire day, I accepted it and moved on.

When I got home, I received an sms to say that my card had been CANCELLED! I had to now go back to the branch and get ANOTHER (3rd one in 1 day) card. Unbelievable.

Just when I thought all was good, a few days later and amount of just over R3000 went off my credit card on an online jewellery purchase. Keep in mind, I have never used the new card nor registered it ANYWHERE on any online site/s.

Surprise-surprise an investigation needs to take place which is going on 3 weeks now with absolutely NO communication from Capitec. When I call THEM, I get put on hold for 20 plus minutes as they try get me feedback which they can't do. Promises that I'll get a phone-call with an update from the investigator have yet to materialise.

This is clearly an inside job as Capitec are the only ones that have access to this card and its details other than myself.

Absolutely disgusting treatment of clients and zero sense of urgency.