Capitec a useless bank

So I sent a cash send from my app to myself with a secret pin and a self generated C number , I accidentally put the wrong amount , instead of putting R200 I put R2000 , I then said I’d collect the next day but before I did anything I made a call to capitec to ask for a reversal so that it could go back in my account I was told by a service consultant we cannnot do that . I then went the next day to collect that cash send I got a fault , ( please contact your nearest branch ) I then thought I added the incorrect pin or number I reinserted my info I got the same promt , I was in the mall of Africa and at that capitec so I decided to speak to a consultant , I then got a incident number and was told that at 8:35 on the 28 of April 2021 that cash send was redeemed by a gentleman in Soweto , I never gave anyone my pin or C number

I was told I’d be contact in 8 days I called every day since the incident and I got the same answer nothing has been investigated . After 3 weeks I get a call that the ***** department wants to ask me a few questions, I was in a meeting during that time I asked the gentle by the name of simian he said I should back and they will call me . I was absolutely shocked at the services I then call back and a gentle tells me I’ve called the wrong department and It’s not ***** it’s a roll back malfunction

I haven’t received anything since I’m furious