Capitec a huge disappoitment

I hope what i have to say can help someone else. Capitec may be cheaper with bank costs with day to day banking but they dont have a problem to take a huge chunk out of your money to reverse ******* and unauthorised transactions. Last night there was 3 x R189.99 payments made out of my Capitec bank account with the reference Amazon Prime as a card payment. I have never dealt with Amazon Prime and i did not purchase anything and i did not subscribe to anything. It is impossible to get proof of something if you dont have any dealings with a place. I had an amazon account long ago but never had any dealing with Amazon Prime. I went to Capitec woodbridge branch in Kempton Park. I was informed that they can reverse these transactions - or dispute them - but it will cost me R150 per transaction. Why should i then even bother to dispute these transactions as I will not get my money back! I will get R119,97 back from R569,70!!! it is unacceptable! I did not ask for these transactions to go through my bank account. I dont know where it came from but I have to pay so much to get it reversed that it will not even be worth the effort. I was absolutely furious and i refused for them to charge so much. To which the Capitec staff just said that it is their rate and that is how it is. In fact i lost it so badly that i folded my bank card in half and threw it on their floor. THey then wanted to charge me another R70 to re issue my card. I asked for them to withdraw all my money and to close my account because i dont want to bank with a place that *****s my money. At first they said they can do that and then turned their story that i must go and draw the money from an atm. Where in your life can they allow places like Amazon to just take people's money? I was told by the teller that it is a common thing for Amazon and that they get it a lot. The reason why i want to dispute these transactions is because I need my hecking money!! then they want to take 80% of it for "dispute" costs???? So between Amazon and Capitec they make a ****ing in *****ing people's money. It is so frustrating, I can just cry right now as i am ruined for the month thanks to a bank that i thought was better than the others. I still dont have my money back and i doubt that i will get it back. So thank you for letting me down so badly Capitec. May you all sleep really peacefully. I on the other hand will stress every day and night about how I am going to get through the month with almost R600 ****** from my bank account.