Capitec a Horrible Option

So this morning I see a transaction for R599.99 went off my account that I did not authorize and I called Capitec. 1st they said that whatsapp would be the fastest way to get help but I waited so long for assistance. I had to call in eventually only to be told that because the transactions say subscriptions I may not have these transactions reversed... On top of that they want to charge me R80 for each transaction they need to investigate. They stop my card and then I have to go into the bank to get another card.

So *****sters/hackers can use our cards and as long as they do these small amounts as subscriptions we cannot do anything. I bought cloud space for Google, which is the same amount monthly. The transactions going off my account are every 2nd day for different amounts...