Capitec a global bank??

Is Capitec really a Global bank? Their customer service is far from it! I am a Capitec client that currently lives overseas, this month without warning my app just stopped working, tragedy for someone like me because I cannot simply just walk into a branch to sort it out. So I logged a complaint and Naileen Williams was assigned to my case, she escalated the matter and referred back that I should delete the app, update my phone software and clear cache then try again. I dod that and even went further to download the app on an android phone and I got the same result that says Currently Unavailable when I opened the app. I advised Naileen that the suggestion didn’t solve the issue to which I got no reply. A few days lter I sent an email saying that this is an urgent matter as I need to do banking this week (if I don’t then my accounts will go into arrears) I didn’t get a reply and I sent another email asking why the service from ground staff is always so bad and if I should contact the head office to let them know the user end service we receive. She rep**** that she escalated the case again and I should delete the app, update software and clear cache. Is this the only help I am going to receive? Help that doesn’t even help me despite me saying that I’ve done that already and it didn’t work. Because if it is, I will surely be moving my accounts when I am back in South Africa in December and advise all my associates to do the same. Naileen tried calling me, it rang twice and cut off, I immediately sent an email to ask her to call me back which was ignored. We entrust your services by banking with you and the least we can get is good customer service from your staff. I would appreciate it if someone competent can call me to resolve this issue.