MA
Mimi A

1 reviews | Active since Dec 2016

17 Feb 2017, 20:37

Capitec a bank of ******s

<p>My cell phone number was ported without my request and authorisation from FNB to MTN on 2 February 2017. On the same evening R8100 and MTN airtime was bought from my account. A week later when I tried to log onto my Capitec account I was locked out. I went to the bank to reset my password and was informed that my balance was R34. I opened up a case of ***** and I received a call from capitec the next Thursday to inform me they were investigating. The next day they notified me and that their investigation was complete. I was informed by Suguebah Ganief at Capitec that she was sorry for my being a victim of *****, the account where my money had been transferred to had been withdrawn and that they could not reimburse me my money. I am disgusted with Capitec Bank it and it's hard to believe that Capitec is reneging on its duty to me a customer who has found herself de*****ed in this way. I demand Capitec reimburse me my money!!!!! I want my money..you are ******.....bring back my money and be accountable for you pathetic banking security.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply20 Feb 2017, 09:03
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

MA
Mimi A's update18 Oct 2017, 10:27
Reviewer Update
Capitec, you are the worst back that i have had dealings with. Kindly close my account with the little balance of R5 left after you internal staff in a syndicate with MTN staff stole my R8000 from my savings account and you folded your arms and said sorry. Maybe you should focus on increasing internal security within capitec and not colour runs which is not the main stream of your Business as a registered bank