Capitec a bad Bank to bank with. My money is lost in their systems

0 i am rating Capitec. This bank is not supposed to be operating at all. I wonder how it feels to work for such a bad bank. After Capitec freeze my account and released it after 2 weeks. The payment that i did to a Tyme Bank account holder, the recipient did not receive the money but the money is deducted from my account. I did a payment on the 3rd of February 2024 and today is the 20th of February 2024 Capitec keep on saying they are still investigating. How do i trust banking with Capitec in future because money get lost in their systems. SAD