VS
Vinolia S

1 reviews | Active since Jan 2024

06 Jul 2024, 16:51

Capitec

Hello so I have an issue here I had money frozen in my account since last year,was told to write an affidavit stating where I got the money from of which I did and sent it to capitec bank and was told my money will be unfrozen after I'd done all that they required of me.But when they opened the account for me to use I was then told if I want my money I should bring a court order so the money can be released,a court order from where and why because I had given them what they asked for the amount in my account is 4000rands + till today I know no reason why it was blocked who blocked it..I was in a trading group late last year and I stated that on my affidavit the money that was in my account was my earnings and till today I've asked them to contact whoever blocked my money and ask them if they've ever had any contact with me before or even know me,I myself put in money and didn't get it back as well as it was rotating amongst the group.Can capitec unfreeze my funds cause when they call and I ask why it's frozen I'm told there's a case on my account but money was blocked twice so can they u freeze the amount that was not reported I'm tired of this back and forth Capitec is doing to me I'm very tired cause they've failed me when I asked them to reverse money I had sent to someone by mistake but they quick to freeze my money but couldn't bring back the money I called and asked them to return not even 5 minutes after the transaction they said I should contact the person to return it later said the money was withdrawn.All the ups and downs requesting me to send my ID copy and affidavit telling me that my money will be released then later told about a court order without any explanation and no i don't want any explanation now I want my money back

BRING BACK MY MONEY CAPITEC BANK AND STOP BEING ****S

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Jul 2024, 08:04
Official
Good day Vinolia Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank