**** Capitec

To say I am furious is an understatement...I am seething fire. My daughter got a cash send on Monday the 20th which she withdrew around 2pm at an ATM in Elspark. Unfortunately the notes had ink and they were a bit torn as well. I then went to Capitec at New Market Mall on Tuesday the 21st with the hope I'll be assisted. When I got there consultant 7(unfortunately I did not take his name) needed the C number in order to assist but I had the wrong one. To my surprise when I went again on Friday the 24th,I was told by a different consultant (number 3) with a lady who I assume is the manager as the guy kept asking her questions...I was told I cannot be assisted and I must take the money to the reserve Bank. Why am I expected to deal with all of these?? Where do I even begin to contact the reserve Bank? Why must I be punished for something Capitec has done? I am sitting with R400 that has no value,money that could be assisting with my kids stuff but Capitec does not care. Someone from Capitec needs to come up with answers and I need those answers now.