Capitec *****

I woke up this morning with 2 card payments that has been made after 3am. I visited my nearest Capitec Branch to report this matter as *****. The consultant said I should replace my card and there's no way I would be getting my money back. My concern is a bank supposed to be a secure and trusted place to store your money, if moneys are deducted without any authorization and your bank cannot protect you against any ***** nor get your hard earning money back, then what is the point in using this banking service. I feel the trust is broken between myself and Capitec Bank and I have been banking with for more than 10 years. This is a very disappointing experience as I work in the finance industry myself and there is protocol for ***** cases and not just been told you have been a victim of ***** and there's no way of getting your money back. I will be terminating my relationship with Capitec and I surely hope Capitec addresses this issue in the years to come so other clients wont have to face the bitter reality acceptance experience I just did!