Capitec

I called capitec call center on the 29 April 2023 in regards with a payment I made earlier to a wrong account, I spoke to Sanelisiwe Kgosiemang who I explained my situation too wanting to reverse the money however she gave me an explanation she wasn't clear on the phone call so I asked if the is any way she can assist me regarding this matter she said no she can't in her words (ayikho indlela angangisiza n***o) without giving me any other platform or way for me to get assistance.

I'm shocked at the service I got from a capitec call center agent dealing with people's money, when I asked for her names she asked me what am I going to do with her information. I had to explain that I need it incase I want to lay a complain, however she ended up giving me her name I had to ask for her supervisor who said her name is Tracy Shikwambane she assisted me took me step by step in explaining the process. I'm not happy with the way capitec call center agents are relaxed with helping people in need of agent help they are so chilled with people's money, loyal clients I've been banking with capitec for so many years and this is the treatment I get.

I'm so disappointed I'm not happy with capitec I called back on the 30 April 2023 for them to assist me they told me they will get back to me within 14 working days chance they still have to follow up with standard bank they can't reverse my money. My concern is what if the person has already redrawn the money they telling me about changing me R160 regardless they able to retrieve my money or not. I'm not happy with capitec shame I'm even considering closing my account with them it's nonsense. However till this day I haven't received any call from capitec for updates or anything non whatsoever, honestly I don't appreciate how they deal with clients. So I don't know if they missing my phone number or what they can reach me on ***