Capitec

My capitec account has had amounts frozen twice and I haven't received any feedback whatsoever for both incidents. First in November and then again in December. More than 5 thousand, I've called, and gone to the branch, and was told to email my other bank, and my account was fixed with the other bank, but not with Capitec. I've never received any feedback regarding the incidents, and whenever I call they tell me they'll get back to me, the money is still in the account, however they can give me feedback at a later stage, it's the end of February now, I've just come from the branch, and instead of getting help, all I got was a message giving me an incident number, and that it will be resolved. I've waited for so long, and still getting the same response even at the branch.

This is incompetence at it best, because ive been with Capitec for the longest time.