Capitec

On the 1st May 2021 my phone was ******. I rushed home and blocked my sim card with Vodacom at 14.47 p.m. Phone was ****** between 12.30 and 1 p.m. My entire bank account was cleared out apparently at approximately 17.00 (yet my sim had been blocked) and Vodacom had assured me no one could access my phone and banking apps. The person a certain "B Mlangeni" created a beneficiary and paid themselves R15,000 from my account. This B Mlangeni has an account with Capitec so Capitec has their details. Despite me asking for them to block this account and refund me my money I have been informed that B Mlangeni had withdrawn the money and Capitec would not refund me my money. I also wanted to obtain B Mlangeni's details so I can lay a charge of theft against them but Capitec refuse.!! I think its a shame that the Bank will not assist me. I have since heard of so many similar experiences with Capitec Bank.