GS
GLEN S
1 reviews | Active since May 2014
22 Nov 2021, 15:43
Capitec
15 minutes after making a normal online payment to standard bank I tried to stop the payment, called capitec immidiately they said no problem as long as its not immidiate payment and it will cost R160 .They did nothing , did not stop the payment just took the R160 off my account not even a call or sms nothing .When querying why they just said tuff and would rather loose me as a customer over R160 then do the right thing .Closing my account first chanse i get unless they refund me my R 160 as i had to pay it to standard bank to get the money back!!
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Replies (2)
Capitec Bank's replyOfficial
22 Nov 2021, 17:06Good day Glen
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply22 Nov 2021, 17:06
Official
Good day Glen
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Feb 2022, 17:00Hi Glen
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 17:00
Official
Hi Glen
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank