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Nonceba N
1 reviews | Active since Mar 2023
06 Apr 2023, 14:25
Capitec
My capitec account has been frozen for weeks. They tried to get hold of me however they couldn't because my phone had issues. I bought airtime today and I called back. Bathong that lady was not friendly at all. She then said to me she will direct me to the relevant department. I'm still waiting now. We use airtime to call you guys. The thought of you guys closing my account unfairly is what terrifies me the most. Your WhatsApp line is useful but one can't get help fully. Please assist me in opening my account. I'm gonna withdraw all my money and close it. I'm tired of being abused by you.
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Replies (5)NN
Nonceba N's updateReviewer Update
06 Apr 2023, 14:27They go as far as telling you that they will close your case if you don't call them on the next business day 🙄. When you finally get back to them, they treat you with an annoying attitude.
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Nonceba N's update06 Apr 2023, 14:27
Reviewer Update
They go as far as telling you that they will close your case if you don't call them on the next business day 🙄. When you finally get back to them, they treat you with an annoying attitude.
Capitec Bank's replyOfficial
06 Apr 2023, 14:35Good day *****ba
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply06 Apr 2023, 14:35
Official
Good day *****ba
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Nonceba N's updateReviewer Update
11 Apr 2023, 16:35I missed your call. I just called you back. The lady said she will direct me to the right department. I think she hung up. Please help me tlhe bathong.
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Nonceba N's update11 Apr 2023, 16:35
Reviewer Update
I missed your call. I just called you back. The lady said she will direct me to the right department. I think she hung up. Please help me tlhe bathong.
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Nonceba N's updateReviewer Update
11 Apr 2023, 16:36You said you will close the matter if I don't call on the next business day. I have called but I'm not getting assistance.
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Nonceba N's update11 Apr 2023, 16:36
Reviewer Update
You said you will close the matter if I don't call on the next business day. I have called but I'm not getting assistance.
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Nonceba N's updateReviewer Update
11 Apr 2023, 16:48I just called again. My airtime got exhausted before I could even get help. Please call me tlheng 🥴
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Nonceba N's update11 Apr 2023, 16:48
Reviewer Update
I just called again. My airtime got exhausted before I could even get help. Please call me tlheng 🥴