Capitec *****

My disappeared from our Capitec account and the consultant can't explain what happened except that so many people money just disappeared. Why can't this ****a bank do something to prevent this as now my cellphone number was swapped, no device lost, didn't click any link, talk to anyone to give them my details nor card was cloned but my hard earned money disappeared. The only thing I struggled to do was login to my app to pay my gardener only after an hour and half i was able to log. This time I am the comfort of my own home then realised that money was missing then quickly spoke to online banking *****sters who took Thier time to assist as I was transferred to multiple people. I want my money back and no one can explain what happened. I am scared to put money again. This is an inside job there is no way that someone can hack my phone like that without getting my details from me then it should be the bank