RB
Rene B

1 reviews | Active since Jun 2020

23 Jul 2020, 08:51

Capitec

I required an account confirmation letter from Capitec. When my 10 fingerprints were requested, I asked the teller what she was doing. She said she was settung up my online signature. I said I dont want an online signature. She mumbled through her mask that next time I want sonething, it will be set up. I said I DONT WANT IT. WHAT AM I GIVING YOU PERMISSION FOR? She ignored me and continued. I said I want the documents to whatever it was I just gave my 10 fingerprints. With a huff she printed out no less than 10 pages I HAD AGREED TO WITH MY FINGERPRINTS ON EACH PAGE STATING I HAD READ, ACCEPTED AND AGREED TO ALL THE PAGES!!!!!!!!! This is bull**** to put it plainly and nicely. Who gave her the right to withhold a bank confirmation letter until i had fingerprinted what she wanted? I would not have agreed to it and gone to my other bank had i known this. Capitec, you are ********* and Im being exceptionally polite.

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Jul 2020, 10:31
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank