DW
Danielle W

1 reviews | Active since Oct 2019

26 Nov 2022, 08:55

Capitec

I am furious with the poor service I received from Capitec customer service. My husband redeemed a cash send I did of R2500.00 and the machine only gave R2450.00 now I was told that it shows on their side that the full R2500.00 was received. How on earth can you tell me something you don't know for a fact. The slip shows I only received R2450.00 due to insufficient funds in the atm, but I am told by their customer service consultant no!!!! Are you kidding me!! I am taking my business elsewhere I have never heard such **** in my life!!! I am so furious right now to think that no efforts are made to even TRY to assist me within 5 minutes someone can say no it was fully redeemed.

To think I spent almost R80.00 between calls to get back a R50.00 which lawfully and rightfully belongs to me. Pathetic service.

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Nov 2022, 09:35
Official
Good day Danielle
 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank