1 reviews | Active since Oct 2019
Capitec
I am furious with the poor service I received from Capitec customer service. My husband redeemed a cash send I did of R2500.00 and the machine only gave R2450.00 now I was told that it shows on their side that the full R2500.00 was received. How on earth can you tell me something you don't know for a fact. The slip shows I only received R2450.00 due to insufficient funds in the atm, but I am told by their customer service consultant no!!!! Are you kidding me!! I am taking my business elsewhere I have never heard such **** in my life!!! I am so furious right now to think that no efforts are made to even TRY to assist me within 5 minutes someone can say no it was fully redeemed.
To think I spent almost R80.00 between calls to get back a R50.00 which lawfully and rightfully belongs to me. Pathetic service.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
