Capitec *******

If I could go no stars, I would! I took a funeral policy on the app 26 August. My husband left me. I phoned, took him off tge policy, but realized I won't be able to afford this I phoned again and wanted tge policy canceled before yhe debit order go through. The lady refused to cancel saying that it's only R125 and will only go off on my account 7 October. I said ok. By that time I'll be OK. Today they took R241 off my account! I immediately called, spoke to a lady (Iyakha - not sure of soelling). She canceled the policy and escalated it so that I can get a refund. I phoned again and spoke to Sonyile (who would call me back) as her & her team leader would make the escalation urgent as we are out of food! I just spoke to Mpho. Again the refusal to let me speak to a supervisor. I must wait 7 to 14 days! ***!? Are you people insane? First you ***** my only food money & then I must wait 7 to 14 days!!!