Capitec

I have a Personal Loan at Capitec. I was retrenched last year. I made a claim against a policy that was declined. I then changed banking details in October to have the debit order changed to my new account. Capitec didnt debit my account and now the ITCs reflect as in arrears. I called in an spoke to someone on the 15th of March who informed me that the reason the account was not changed was because of the retrenchment tag that the bank did not lift. I called in on Friday and spoke to Noma, who was super rude, and refused to help. I spoke to Sinitemba this morning - after going through the Customer service line , who told me to go to collections, who also was super unhelpful and transferred me back to the que after i specifically asked that she not do that. No help!! No TCF whatsoever,