Capitec

On the 26th of March I made a transfer to my nanny, unfortunately She had 2 numbers so I made a transfer to the number that is not linked to her account.I immediately phoned Capitec customer care line to do a reversal but they needed to find alternative contact details for the account owner as the number is used by my Nanny.I was told that it was escalated to another department and that they will hold the funds.I phoned several times with no feedback.I went quite for a while hoping they will call and give me a way forward but nothing.Today it is the 16th of May and I decided to contact them.The consultant told me that they did not get alternative contact details so I must get a lawyer to help me out with the matter.I asked why I wasn't contacted regarding the Matter.I also asked about the funds that they said they holding for the other person not to use them and the consultant said they not holding the funds anymore.Im so ****ed because they failed to assist me and failed to inform me what was the outcome