Capitec 3rd Party Debt Collection and Credit Rehabilitation Failing Customers and Disintegrated System Disadvantaged

I had taken a personal loan with Capitec around 2*** not knowing what was to come, the country went on lockdown - Covid19 pandemic era, an unforseen circumstances which placed some of us risking losing our employment. However, seeing my situation at that time as we did not have full salary paid yet creditors wanted their contracts to be honored, Capitec was not understanding the request for reduction of loan repayment, I had no option but to apply for debt Review. According to Capitec when one has been put under Debt Review you are removed from their system, and you are handed over to Debt Collectors / Debt Restructuring office which is now outside Capitec system. However, my financial situation changed around 2022, and I contacted Capitec to request that we go to our initial arrangement of loan repayment of R6400.00 (As Debt Council was paying less amount) which will make the debt to remain for longer, I was not aware that Capitec Debt Collectors have flagged me profile as a risk. As I indicated my financial situation changed in 2022 and Capitec agreed to deduct directly from my account the agreed amount of R6400.00, however I requested that instead of deducting that amount rather deduct R7000.00 so that we can be able to deal with arrears and eventually the main debt. While making this effort I noted that the Credit Bureau system is not being updates from Capitec instead it keeps on reflecting arrears as some notes saying as per arrangements (Both Experian and TransUnion Reports)

Its 2025 I am still sitting with a huge bad credit profile name because of Capitec Incompetence Debt Collector that deducts double amounts at times and to request the reversal it becomes Mission Impossible as Capitec Branches have no authority over handed accounts reflected as CC on their system

Despite the R7000.00 arrangement being paid since 2022 to Capitec monthly I still appear as being in arrears for 9 months which puts me at a risk of acquiring any credit with any financial institution. I have requested Capitec several times to remove the flagging of risk profile under Credit Bureaus and that they must update their system to reflect correct information to date my Capitec Banking App reflects monthly instalment of R6 373.72 yet I am paying R7000.00 monthly and the Experian and TransUnion reports do not reflect R7000.00 that is being deducted ( I want to know from Capitec what is wrong with integrating your system with that one your Debt Collectors are using so that every month the system is updated)

I recently tried purchasing a car an I was told I am in 9+ month arrears with Capitec (Somebody tell me what is wrong with the bank system) how can such a error be made when one gets monthly e-mails threatening you with legal if full amount or arrangement is not made, yet I have a R7000.00 arrangement

It seems my debt is not going anywhere anytime soon as not on the banking app since 2022 the balance owing from R249 999.00 is R178 667.58 ( i am not a Mathematician but something is not adding up here and I want to know why?

I would appreciate it if my account were removed from Capitec Debt Collectors with immediate effect, and I am able to deal with my account from Branch not 3rd party, and that my profile is updated ASAP as it is affecting my well-being and has incorrect Information. I am exhausted with the process as its not even helping even when you pay more it looks like its not recorded or taken into consideration the effort made to deal with the debt. I regret the day I took this loan as it has become a pain dealing with Capitec system management

I was recently hijacked, ****** and abducted the bank so called ***** Department was made aware and in 2 days the investigation was completed and client blamed for giving out pin no. not even an offer of credit or overdraft to assist instead Capitec excused itself from these incident which I found very cold and opposite their slogan of "Live Better and Banking Just Simpler"

I had d debit orders that were outstanding but my so called bank distanced itself from my unfortunate situation so I had to deal with this on my own and to add on top in May they made 2 debit order of R7000.00 on 23 May and 24 May(1 R14 000.00) gone branch was unable to reverse the other R7 000.00 then calls were made from my side, I ended up in a branch NorthMed Square what a professional team Sister Lebu and Lerato thank you...the rest of the offices that closes at 13:00 whooooo

Capitec Credit Rehabilitation and Debt Collection are a disaster, and I need to be removed from these offices and my profile updated ASAP so that I can get to finish this loan cause as long as you are under these 2 offices chances of getting your life back and financial freedom are very slim