*********** Capitec.

I have a funeral cover with Capitec, with a debit order set up for the 20th of every month. For the month of April they debited a day early, I let it pass thinking they are catering for the public holidays, still an arrangement should have been made with me. This month, Capitec didn't even attempt to debit, a week later I get a notification that my funeral cover is in arrears. I called them on Monday the 26th May to enquire and they couldn't give me any answers. I need to know why I am in arrears, if the debit order bounced The Tsholofelo I spoke to couldn't give me any answer( ***). I called today and the inquiry had been closed, no feedback provided to me. On the same Monday I went to branch, they also logged an inquiry , I provided my bank statement. I called them today as well, they still can't tell me what happened. Ohh they also debited an incorrect amount in December 2024. May I never need to claim for funeral cover until I have a better policy.