1 reviews | Active since Nov 2016
<p>Capitec was offline on the 29th of October, so most of the debit orders didn't went through and when I went to the bank and ask why the debit order didn't go through they just say we don't know. After about 15min later they told me that I reversed the debit order and that I stopped it. Then there is another transaction of R499 called debit order stop what we also don't know off and the bank can't tell us for who it was. </p> <p>We went to M-choice and asked when did they request the debit order and they said it was on the 29/10/2016 and the bank only reacted on it the 31/10/2016 so already penalty is being charged to my account at M-Choice then the debit order was reversed by us on the 01/11/2016 what I don't know any thing about. </p>
I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
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