ZN
Zenande N

1 reviews | Active since May 2025

09 May 2025, 13:57

***** Capitec

Today someone *****ulently used my card to buy on Uber Eats I received a notification that my card paid for that food without my approval and the location for that person is in Packtown and I am in Caledon what frustrates me is that Capitec allow that transaction to go through with me confirming. All I want is my money and I want to know how did that happen because I trusted Capitec with my money. How can someone use my card while my card is with me? I am so disappointed and Capitec is saying I need to have a new card and I have to pay R70 for that card. Why must I pay for a card because there's nothing I did. Capitec must be the one paying for my card because Capitec was the one who was careless. Please help me and reverse my R132.59.

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Replies (2)
Capitec Bank
Capitec Bank's reply09 May 2025, 16:38
Official
Good day Zenande N Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
ZN
Zenande N's update09 May 2025, 16:53
Reviewer Update
I'll be patiently waiting for them to contact me. Because I need to know if my money is not safe with Capitec so that I change to another bank