Capitec

I have previously logged a complaint against Capitec Bank about my money getting lost at an ATM after having to transfer funds from my secondary acc to my primary acc and HELLOPETER has made amends to contact them to contact and they did ,asking me to explain that happened and this was all last week on the 29th of July when they said (they will investigate the matter to my setisfaction) till this day the 4th Aug 2019 and there’s still no word from Capitec bank as my R4700.00 remains undiscovered and Capitec bank still hasn’t contacted me WHAT THE HELL!!!!!!!! They still haven’t went through the ATM’s camera footage at Capitec bank Bedford square to see that the only thing the atm dispensed was a receipt to say insufficient funds and my phone shows cash withdrawal. Stupid customer this as I remain waiting for my money and they’ve decided to not investigate and FIND my ****** money and they remain fully functional and I remain with no money DO THEY CARE ? Can’t wait to move to another Bank . I’m FED UP WITH CAPITEC REALLY I’ve had it .