FR
Frans R
1 reviews | Active since Jul 2011
14 Feb 2017, 12:11
Capitec
<p>Capitec banking On & Off again can't axess internet banking draw money or pay for goods</p>
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Replies (2)
Capitec Bank's replyOfficial
14 Feb 2017, 12:44I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply14 Feb 2017, 12:44
Official
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
15 Feb 2017, 16:33Hi Frans
With reference to your HelloPeter post.
I would like to express regret for the frustration and embarrassment you might have encountered regarding your matter. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
Our IT team has made us aware of the system issues which occurred and did commit to have worked very hard to get the matter resolved, thank you kindly for your patience throughout the experience considering your circumstances at the time.
Thank you for choosing Capitec Bank as your bank; we appreciate your business and you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank
Best regards,
Capitec Bank's reply15 Feb 2017, 16:33
Official
Hi Frans
With reference to your HelloPeter post.
I would like to express regret for the frustration and embarrassment you might have encountered regarding your matter. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
Our IT team has made us aware of the system issues which occurred and did commit to have worked very hard to get the matter resolved, thank you kindly for your patience throughout the experience considering your circumstances at the time.
Thank you for choosing Capitec Bank as your bank; we appreciate your business and you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank
Best regards,