CS
Clement S
1 reviews | Active since Oct 2021
16 Oct 2021, 13:38
Capitec
Heading Unauthorised transactions
I was de*****ed of my money (R577.90) from Capitec bank, I went to the witbank Capitiec branch to lodge a complaint and i was told to wait for 14 days while they investigate. I cant afford to wait for 14 days.
Capitec could not promise me that I will get my money back because it is a ***** and they (Capitec bank) are not liable for that, they said the only thing they could assist me with is to give me the names of the people who took my money.
Please assist me in getting my money back. Your usual assistance will be appreciated.
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Capitec Bank's replyOfficial
16 Oct 2021, 14:26Good day Clement
Thank you for letting us know of your concern. Please be advised that there's a turnaround time for the relevant department to take a closer look into every matter. The team cannot guarantee any refunds on ***** queries as this depends on the outcome of the investigation. Please allow time for the matter to be investigated, and you will be provided with feedback as soon as the investigation is finalized. We thank you for your patience while we explore this matter.
Kind regards,
Capitec Bank
Thank you for letting us know of your concern. Please be advised that there's a turnaround time for the relevant department to take a closer look into every matter. The team cannot guarantee any refunds on ***** queries as this depends on the outcome of the investigation. Please allow time for the matter to be investigated, and you will be provided with feedback as soon as the investigation is finalized. We thank you for your patience while we explore this matter.
Kind regards,
Capitec Bank
Capitec Bank's reply16 Oct 2021, 14:26
Official
Good day Clement
Thank you for letting us know of your concern. Please be advised that there's a turnaround time for the relevant department to take a closer look into every matter. The team cannot guarantee any refunds on ***** queries as this depends on the outcome of the investigation. Please allow time for the matter to be investigated, and you will be provided with feedback as soon as the investigation is finalized. We thank you for your patience while we explore this matter.
Kind regards,
Capitec Bank
Thank you for letting us know of your concern. Please be advised that there's a turnaround time for the relevant department to take a closer look into every matter. The team cannot guarantee any refunds on ***** queries as this depends on the outcome of the investigation. Please allow time for the matter to be investigated, and you will be provided with feedback as soon as the investigation is finalized. We thank you for your patience while we explore this matter.
Kind regards,
Capitec Bank