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MD
Margie D

1 reviews | Active since Dec 2019

12 Oct 2020, 08:53

Capitec

Oh my WORD I'm accually so angry and DISGUST ED with both Vincent branches RUDE UNHELPFUL AND JUST A NO CARE ATTITUDE I can't get a statement from any of THE ATM branches I go in I get the rude not even a good morning from the 1st woman the branch manager isn't any better CLOSING THIS ACC ASAP

0
Replies (3)
Capitec Bank
Capitec Bank's reply12 Oct 2020, 10:01
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank 
MD
Margie D's update12 Oct 2020, 14:48
Reviewer Update
Thank you yes a lady did contact me
Capitec Bank
Capitec Bank's reply14 Oct 2020, 17:18
Official
Good day Margie D

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank