KV
Kaylinn V
1 reviews | Active since May 2025
12 May 2025, 13:37
Capitec.
Hello, about two months ago someone that sent me money reported the transaction instead of contacting me and all my money was put on hold. I contacted Capitec through WhatsApp and they said the investigation can take up to 21 days, it's been 2 minths already. On my app it shows the issue has been resolved but my money is still on hold. Shouldn't they give back my money if the issue is resolved? Worthless.
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Capitec Bank's replyOfficial
12 May 2025, 14:36Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply12 May 2025, 14:36
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.