Capitec – 10 Years of Loyalty, But No Security

I have been banking with Capitec for over 10 years, and while the service used to be good, I am now done. This is the third time in just 18 months that money has been taken from my account without explanation. Every time I ask for answers, Capitec either tells me the transaction was made by “another Capitec client” or simply admits they don’t know. I am constantly forced to replace my card at my own cost, and today yet again someone got hold of my card details and tried to spend online in euros — even though I have never shared my card details. Capitec’s ***** department cannot help me, cannot explain, and cannot protect me. Enough is enough. I will be closing my account immediately. Capitec, get your online banking security in order for your customers — because right now, it’s unacceptable.