Capitec

I bought airtime using capitec bank on the 14th of may I did not recieve the airtime I called to enquire they told me the issue will be solved within 48hours but still the matter did not get resolved, I called again they told me I will recieve airtime withing 24hours if not they will bring back the money into my account. I remained patient while they told me they are still investigating the issue of me not receiving my airtime. Today it's a whole full month I am still waiting for the case to be resolved. Your help will be highly appreciated