Capite bank service failure.

I am definitely changing changing banks after my experience with capitec, especially the forex department. I recieved a payment on the 18th and it is the 27th of July. I am still waiting to receive my payment. I have been on hold for hours and for days. They have a no care attitude. I am throw around from department to department with no answers. I have emailed several times and told that I will be contacted but to no avail. It has been days. This service failure is unacceptable. I do not recommend this bank.