Capitastrophe... I need answers pls.

Pls stop using Spark ATM's as a 3PL to your brand as they had a power outage on an ATM I used and R300 from a R350 transaction never came out and now it's MY problem to sort out... Great customer service....

They have obviously never heard of UPS's...

I called your call center and after a myriad of security questions I could barely hear, I failed two and now I have to go to a branch to sort this out...

Really??

I do not know if I have a flexi savings or if I have USSD banking access as I WAS NEVER TOLD THIS when I opened up the account so stop using these nonsensical questions for security purposes if they are not explained at the point of inception.

The reason I moved everything to you from FNB Platinum was to avoid going to branches because of "Simplicity", now I'm spending more time in your branches because of an apparently cumbersome internal S. O. P.'s which your call center are subjected to execute.

Someone needs to call me to sort this out as I do not have time in the day to go to a branch (hence why I moved to you in the first place) to resolve please?