Capital insure Dutywa.

I was having a policy in capitec bank It in areas with two months I paid it vai capitec bank app but it didn't refect on the statement I go to Idutywa branch to confirm those payments they look to thier system and said yes ireflect on them that I have paid those two months I asked the taller why it doesn't reflect in bank statement he call his haed office to confirm the confirm with yes so after a month they said my policy is lapsed I go to the branch and I asked how why they said they phone had office so they have to write a statement I must come after 7 days when I came they said the replies that I payed 19 out of 21 policy s so they explained what happened the foalt was in capitec because I paid vai app and came to the branch and the branch call them and said it's fine I paid but how can they said my policy lapsed again I must wait for 30 days after 30 days they said my policy lapsed at March I asked how because I paid March and those two months was April and May why do they deduct my money they said they agoin to give me March premium it was mistake I must wait for ten days I came back to Dutywa branch again they said that no primum will be refunded to me I must make new policy how I need some help on capitec because I try by all means to make sure I paid those months bt after some time they said my policy lapsed