MM
Metse M

1 reviews | Active since Jul 2016

13 Jul 2016, 07:37

Capital credit union

<p>I app**** for a loan at Capitec, they required an initiation fee of R4985 which I paid, then they asked for cost of transfer which was R8820 which I paid then they asked for loan protection assurance which is R12775 which I didn't have, I asked that they cancel my application and refund me they didn't want to cancel and they are pressuring me to proceed, please help</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply13 Jul 2016, 09:09
Official

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply13 Jul 2016, 13:23
Official

Good day Ms Monini

With reference to our telephone conversation. I acknowledge that the complaint was not against Capitec Bank.

Should you have any enquiries with regards to the feedback, please feel free to contact me.

Kind regards

Candice Dawson

Complaint management