capitac worst bank to use.

<p>With this FICA regulation I have had the worst customer service at capitac once again. I went to capitac right after I received an SMS from them saying they will close my account and I told them I don't have proof of residence and that as proof of residence I use they statement. Then on Sunday 15 May my account had a soft freeze. Monday I took a letter from my avbob to capitac west street Durban I told them what I wanted to do. The lady in the front tells me she needs to see the proof of address, then she tells me my letter is too old. They CannoT help me I should rather get a letter from the councellor .</p> <p>So on Tuesday I go to the councillor unfortunately he left already. Went to capitac with another letter (promotional letter) they tell me i Cannot use it which I fully understand but my account needs to re activated. Unfortunately they couldn't help me but they told me another way of sorting this out (declaration form) I took it and contacted my mother so she can sign and give me her ID and her letter with our address. And I must say Ayanda from queen street was great he sympithised with me and extended his help and he even told me i could have used the january avbob letter but i didnt bring it with me as i thought it was useless. Thanks ayanda from queen street branch. So I make arrangements with my mum to meet with me to sign and give me her ID she did that when I got to the branch in mega city 2 min after 17:00 as the front guy was walking to the cubecle as it was closing. And there were clients still waiting i explained my story and that was wednesday 3 days my account has been frozen. The lady told me we closed i will not help you as i need to go home too i bergged her she blantly refused then since i had no ather option to go home from there she still refused i waited thinking someone will feel sorry for me. Then the other guys from there asked what i was waiting for then i explained my story he tells me they closed and will not help me since i dont even have a no. For them to call me for assistance i told him i even left early at work to sort this out today he blantly told me he cannot help me i know the closing time i bergged and bergged but he refused telling me they cannot log on to my account after 17:00 then I left sitting on the bench try to figure out how to get home since it was far for me to walk. I decided to walk on that heavey rain on wednesday. I was dissapointed with the service and angry at the same time. They couldn't even extend they help for me as they old client. So on Thursday after work I went to the capitac in west street with the declaration form signed the front lady told they wont except it as my mum was not there with me to sign. I went to the one in pine street the lady there as she was assisting me with this form she picked up that i wrote avenue in full on the form but on the letter its abriviated so they will not be able to help me i was too angry to even cry then. But i remembered ayanda from capitac queen street saying i can use my life insuarance letter from avbob as it was from january it 6 mnths. I gave her the letter then she said she cant help me with the letter.</p> <p>The lack of information with the tellers from capitac is very bad i will not be using capitac any more the service i got there is just to reduculous shame on these people really. This metter needs to be taken into concidaration how can one suffer like this no sympathy at all i also work in customer service but i would never treat one like this. </p>