TN
Thulile N

1 reviews | Active since Jan 2015

07 Apr 2022, 14:21

Capitac stupidity

I went to capitac ATM's in Carlswarld to get money for transport......bam!!! They telling me I can't join the line because they are closing I said no I don't need to get inside ....I only need the ATM....heeeee!!!! They told me that they close their ATM's at 17:00.....I must walk to khyalam Conner or make a cash send to myself and I must go withdraw at pick n pay in Sandridge ....but I must have my identity like I carry my i.d every where I go......I have to ask the the staff to give me a blanket and sleep inside the bank then cause I can't walk home......and I couldn't withdraw from other ATM's beacuse I had to get my money from my private account and my phone is off.....,...but their staff were so kind........they ended assisting me .... beacuse I gave them no option but to give me my money

Thanks Peter

0
Replies (1)
Capitec Bank
Capitec Bank's reply07 Apr 2022, 14:24
Official
Good day Thulile 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank

Best regards,