Capitac running unauthorized hard enquiries.

I had a Loan with Capitac and as life happened I started having issues with making payment until I made arrangements to pay less on my installments until I paid my account in full which I did last October 2022. So this month I decided to check my credit report and to my surprise CAPITAC has been running hard enquires each month for the past 10 months under my credit profile, I don't why they did this, but this lowered my credit score significantly.

I'm disgusted by this act and I need answers before I escalate this issue.