Capitac refused to reverse my money back.

On the 9/03/2019 I transferred the amount of R11800. 00 from my savings Capitec into a Wrong FNB account ( ********** 3314), In fact I was trying to send money to my other Fnb account then I swapped two digits by mistake and money went to that account, it was on a Saturday then I realised it on a Monday because I didn't get an sms notification of money going into my fnb account. I first contacted Capitec about it over the phone, their respond was they can not help me, I have to go to query it with FNB bank because is their client. This was a Reference from Capitec ( ********** 2). I went to Fnb bank which was at Cornubia branch, I explained the matter, the consultant who helped me made a call to fnb customer care and the respond from their conversation was they will go to this account ( ********** 3314) which mistakenly transferred money to and reverse it to my correct account I was told that it will take up to five - seven working days. The reference from FNB was ( ********** 36431). Then I waited on the seventh day I went back to FNB because the was no respond on that seven working days period, now I went to FNB at Gateway branch, I ****her explained my query and concerned about my issue, the branch manager was called in to listen to my query. His respond and explanation was it is Capitec who have to recall the money because money came out from their client money can be reversible, he ****her said if money transferred came out from my fnb account to Capitec account fnb has to do a recall for that money, so he made a call to Capitec and spoke to the consultant as to why they say they cannot help me, in their conversation they came to one understanding that money is reversible this was a reference ( ********** 9) from their conversation( fnb manager and capitac consultant), he ****her assisted me by making another phone call to capitec where I personally explained my matter, then this time his respond was it will take up to 14 calendar days to do a recall of my money, the reference for that call was ( ********** 0) then I waited. On 28/03/2019 I received an sms notification that reads as follows: Captec: ref: ********** 0. Unable to effect reversal as this is an immediate payment. For more info please call ***..

All I want is to have my money back. The bank has to contact the beneficiary who received the money and have my transferred back to my account.

Please help I really need my money back.